Privacy Policy

Last Updated: January 2025

Here's the reality: your data matters. At PromoVault, we collect what we need to deliver casino marketing insights - nothing more. No shadowy data brokers. No selling your email to affiliate spam networks.

What We Collect

When you use PromoVault, we gather:

  • Contact Information: Email, name, company details when you sign up or request a consultation
  • Usage Data: Pages viewed, time spent, features clicked (standard analytics stuff)
  • Technical Data: IP address, browser type, device info (helps us fix bugs and improve performance)
  • Communication Records: Support tickets, consultation notes, feedback you send us

We don't track you across the web. We don't fingerprint your device. We don't build shadow profiles.

How We Use Your Data

Your information powers three things:

  1. Service Delivery: Sending you casino promotion strategies, market insights, consultation scheduling
  2. Product Improvement: Understanding which features convert, which pages confuse visitors
  3. Communication: Updates about new promotion tactics, industry changes, platform improvements

That's it. We're not training AI models on your data. We're not selling "anonymized" audience segments.

Who Sees Your Data

Three categories of access:

  • PromoVault Team: Our staff who need access to help you (support, consultation, account management)
  • Service Providers: Email platform (for sending updates), analytics tool (Google Analytics), hosting provider (AWS)
  • Legal Requirements: If subpoenaed or required by US gambling regulations

We vet every vendor. They sign data processing agreements. They can't use your data for their own purposes.

Your Rights

You control your data:

  • Access: Request a copy of everything we have on you
  • Correction: Update outdated or wrong information
  • Deletion: Ask us to wipe your account (some data retention required by law)
  • Opt-Out: Unsubscribe from marketing emails anytime (one click)

Email [email protected] to exercise these rights. We respond within 5 business days.

Data Security

The basics we implement:

  • SSL encryption on all pages (that padlock in your browser)
  • Encrypted database storage (your data scrambled at rest)
  • Access logging (we track who accesses what internally)
  • Regular security audits (third-party penetration testing)

No system is 100% secure. If we get breached, you'll know within 72 hours.

Cookies

We use three types:

  1. Essential: Keep you logged in, remember your preferences (can't be disabled)
  2. Analytics: Google Analytics to see traffic patterns (you can opt out)
  3. No Advertising Cookies: We don't retarget you or serve ads

Children's Privacy

PromoVault is for casino marketing professionals. We don't knowingly collect data from anyone under 18. If we discover underage data, we delete it immediately.

Changes to This Policy

When gambling regulations evolve or our practices change, we update this page. Major changes get emailed to active users 30 days in advance.

Questions?

Contact our privacy team: [email protected]

Or mail us: PromoVault, [Address], United States

We respond to privacy inquiries faster than most casinos process withdrawals. Usually within 24 hours.